 | SALA Briefing 428th July 2010
Hyatt Regency Rosebank
"Are you being served?" What can upscale brands operating in Southern Africa do to ensure they deliver a customer experience that is as luxurious as their customers expect, whether of local or international origin? How do service expectations differ between those two groups? Is there an African style of service and, if so, how can it be leveraged to add value to the customer experience? Who is getting service right in Southern Africa and what can we learn from them? What kind of training and management techniques have proven most effective at raising service standards overall? |
